The User Experience

Immediately following the first customer exploratory meeting, Nucore forms a team dedicated to each client based on workflows, processes, and problems that address mangement’s desired business model. The Nucore team will guide the client through the entire IT transition process.

Customer collaboration is a prerequisite to defining IT functional requirements and streamlining processes impacted by Nucore’s real time processing, automated accounting, integration and functional add-ons. Client management and staff will be involved during the entire transition.

Working closely with the customer, the Nucore team will define the best way to migrate existing operations to the newly defined and customized management platform with minimal or no business interruption.

Nucore Customer Support tools, process, and escalations are embedded in a three tierd incident tracking system accessible by customers directly through an online portal.

Level 1 support is provided by an online diagnostic database and error code library. Level 2 support is provided by a live Support Engineer. If needed, Level 3 is provided by an Engineering Tester, Developer, or Project Leader, as is appropriate for the problem to be resolved.

Automatic incident tracking, assures submitted tickets are routed to the best center of expertise for resolutions and possible escalation. Service history moves with the incident until resolved. Alerts are porovied as set by the customer or service personnel.

The Nucore Customer Service Experience is on-demand 24/7 with live support from Nucore product experts.

Two inherent features of Nucore platforms that clients experience immediately, in almost every transaction, are the impacts derived from real time processing and automated accounting.

Having the financial information you need, when you need it, changes the way business is transacted and managed. Realizing how Nucore’s automated accounting simplifies, even eliminates, human interaction is a game changer that transends throughtout the organization. Productivity experiences a discontinuity in performance improvement. Customers and corporate clients will notice the increased level of service being delivered.

What seems at first to be a welcomed relief, quickly turns into a competitive advantage, and then into a new way of doing business that staff, customers, and owners can and will depend upon with confidence..

COVID-19 disrupted business-as-normal for an extended period of time but it is not the only disruptions every business must deal with. Weather, local power outages, fire, and other disruptions occur on both an individual and total business scale.

Nucore’s managment platforms are web-based, making any place with a secure internet connection a possible remote working location. People can work with customers and peers without having to be located at the office. Platform features allow employees to serve customers and collaborate online without any system conflict concerns. Full auditing of remote user activities helps analyze and manage remote productivity.

Whether enduring a long term pandemic, bad weather, or just a cold, business can continue safely with little or no disruption.

As Data Transformation continues to evolve, Agency and Airline ERP systems will continue to expand the integration of disparate systems to provide new and more powerful automated capabilites to reduce costs, remain competitive and better serve customers.

Nucore uses TRAACS, a robust, time tested financial system, as its Agency and Airline integration hub to create a financially-driven ERP management platform.

Nucore clients experience an open IT system customized to their selected business model with new and advanced functionality that was impossible without all systems working seamlessly together. Automated reconciliations, TMC data handouts, instant financial statements from bookings to invoices, and many other previously unavailable capabilities become everyday occurances.

According to most experts, an average ERP system has a life span of five to seven years. This is due primarily to rapid technological innovations and the lack of upgrades during the same period.

Nucore addresses both issues with quarterly updates to all Nucore ERP clients. Updates include Nucore’s innovative automations, advanced integrated capabilities and tools, as well as third party upgrades. Although ERPs are becoming mandatory to remain competitive, replacing or upgrading the system every five years is not.

Nucore offers travlel agencies and airlilnes, a way to remain competitive without a series of capital-intensive investments every five years.

Select a system that can grow with your business, one that will keep you competitive, and one that will not break your budget. Select Nucore as your technology partner. It is the best way forward.